Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges within 30 days from the date of delivery.

Eligibility for Returns

To qualify for a return, the item must:

• Be in its original condition, unused, and in the original packaging

• Include all tags, accessories, and documentation

• Have proof of purchase (order confirmation or receipt)

Non-Returnable Items:

The following items cannot be returned:

• Digital products or downloadable content

• Personalized or customized items

• Gift cards

• Perishable goods

Return Process

1. Initiate a Return: Contact us at maizevalley@gmail.com with your order number and reason for return.

2. Receive Return Instructions: We will provide you with a return authorization and instructions.

3. Ship the Item Back: Return shipping costs are [customer's responsibility / covered by us if the item is defective].

4. Refund or Exchange: Once we receive and inspect the item, we will process a refund/exchange within 30 business days.

Refunds

• Refunds are issued to the original payment method.

• Processing time may vary based on your payment provider.

• Shipping fees are non-refundable (unless due to our error).

Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 3 days of receipt with photos of the issue. We will send a replacement or offer a refund.

Contact Us

If you have any questions, reach out to us at maizevalley@gmail.com

Thank you

MaizeValleyOnline Team